Returns & Exchanges
At The Hamper, we take pride in the quality of our gourmet selections; however, due to the perishable nature of our food items, returns are generally limited to damaged or defective goods. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised products.
Inspect Your Order
Upon arrival, carefully examine your hamper for any signs of damage or missing items to ensure everything meets our quality standards.
Contact Support
If your order is damaged or incorrect, email our customer service team with your order number and clear photographs of the issues encountered.
Verification Process
Our quality assurance team will review your claim within 24 hours to verify the defect and determine the eligibility for a refund or replacement.
Resolution
Once approved, we will immediately dispatch a fresh replacement hamper or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing